Introduction
This Privacy Policy explains how D’Lights Event Catering collects, uses, stores, and protects personal data when you browse our website, make an enquiry, place an order, or interact with our services in any way. We are committed to respecting your privacy, complying with applicable data protection laws, and handling all personal information in a fair, transparent, and secure manner.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the way we process your personal data as described here. If you do not agree with any part of this policy, please discontinue the use of our website and services.
Information We Collect
We collect information that enables us to provide and improve our event catering services and to respond effectively to your enquiries. The information we collect falls into the following categories:
Personal Identification Information
When you contact us or make a booking, we may collect:
- Full name
- Company or organisation name (if applicable)
- Billing and event-related details necessary to provide our services
Booking and Event Information
To plan and deliver your catering, we may request:
- Event date, time, and type (for example: wedding, corporate event, private party)
- Venue details and expected number of guests
- Menu preferences, dietary requirements, and allergen information
- Special instructions or requests relating to the event
Website Usage Data
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited, time spent on each page, and referring URLs
This information helps us understand how visitors use our website so that we can improve its performance, usability, and security.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember your preferences, measure website traffic, and enhance your browsing experience. You can modify your browser settings to refuse some or all cookies, or to alert you when cookies are being set. However, disabling cookies may affect the functionality of certain parts of the website.
How We Use Your Information
We use the personal and technical data we collect for the following purposes:
- Service delivery: To manage enquiries, prepare quotations, confirm bookings, and provide our catering services at your event.
- Customer support: To respond to questions, handle feedback, and resolve any issues that may arise before, during, or after your event.
- Service improvement: To analyse how our website is used, improve our menus and offerings, and enhance the overall customer experience.
- Administrative purposes: To manage our business operations, internal record keeping, and accounting.
- Legal and compliance: To comply with applicable laws, regulations, and lawful requests from public authorities.
- Marketing communications (where permitted): To send you information about our services, offers, or updates that may be of interest, in accordance with your communication preferences.
Legal Basis for Processing Personal Data
We process personal data under one or more of the following legal bases:
- Contractual necessity: When processing is required to prepare for or fulfil a catering agreement with you.
- Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or ensuring website security, and where these interests are not overridden by your rights and interests.
- Legal obligation: When we must process personal data to comply with legal or regulatory requirements.
- Consent: When you have explicitly given your consent for specific purposes, such as receiving certain marketing communications. You may withdraw consent at any time.
How We Share Your Information
We treat your personal data as confidential and do not sell or trade it. We may share your information only when necessary and in a controlled manner:
- Service providers: With trusted third parties who assist us in operating our business and delivering our services, such as payment processors, event staff, or technology providers. These parties are required to handle data securely and use it only for the agreed purposes.
- Event-related partners: With venues or other suppliers where sharing limited information is necessary for the successful organisation of your event.
- Legal requirements: With authorities or legal advisers if we are under a duty to disclose or share your data in order to comply with a legal obligation or to protect our rights, property, or safety.
Whenever we share data, we take steps to ensure that your information is protected and that recipients only receive what is strictly necessary.
Data Storage and Security
We implement appropriate technical and organisational measures to safeguard the personal data we hold. These measures are designed to prevent unauthorised access, accidental loss, misuse, alteration, or disclosure.
Personal data is stored only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law or relevant regulations. The retention period can vary depending on the nature of the information and our contractual or legal obligations. Once data is no longer required, it will be securely deleted or anonymised.
Your Data Protection Rights
Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:
- Right of access: To request confirmation of whether we hold personal data about you and to receive a copy of that data.
- Right to rectification: To ask us to correct or update inaccurate or incomplete information.
- Right to erasure: To request that we delete your personal data where there is no longer a valid reason for us to keep it, subject to legal or contractual restrictions.
- Right to restrict processing: To ask us to limit how we use your data in certain circumstances.
- Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
- Right to object: To object to our processing of your personal data in certain situations, including where we rely on legitimate interests or for direct marketing.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise these rights, you may need to provide sufficient information for us to verify your identity and locate your records. We aim to respond to all valid requests within the timeframe required by applicable law.
Children's Privacy
Our services are generally intended for adults planning or organising events. We do not knowingly collect personal data directly from children through our website. If you believe that we have inadvertently collected personal information about a child, please inform us so that we can investigate and, where appropriate, delete the information.
Marketing Preferences
We may occasionally contact you with information about our catering services, new menu options, or special offers that we think may interest you. You will only receive such communications where permitted by law and in line with your preferences.
You can change your marketing preferences or opt out of receiving promotional communications at any time by using the unsubscribe options provided in those communications or by contacting us through your preferred method. Opting out of marketing does not affect your ability to receive necessary service-related messages, such as booking confirmations or important updates about your event.
International Data Transfers
In some cases, personal data may be processed or stored in locations outside your country or region. Where this occurs, we take appropriate steps to ensure that any international transfer of personal data is carried out in compliance with applicable data protection laws and that your information receives an adequate level of protection.
Third-Party Websites
Our website may reference third-party websites, platforms, or services. These external sites operate independently from us and are governed by their own privacy policies. We do not control and are not responsible for how third parties handle your personal information. We encourage you to review their privacy practices before providing any personal data.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes will take effect when the revised policy is published on our website. We encourage you to review this page periodically to stay informed about how we protect your personal data.
How to Raise Concerns
If you have concerns about how your personal data is being processed or believe that your privacy rights have been infringed, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we can attempt to resolve any issues directly and promptly.